Privacy policy

Teleboy AG (hereinafter referred to as «Teleboy») has set itself the task of bringing order to the TV jungle and providing you with seamless Internet, TV and telephony services. In this regard, it is important to us that we are transparent about the personal data we collect about you, how it is used and with whom it is shared.

This privacy policy is based on the Swiss Federal Act on Data Protection (FADP) of 25 September 2020.

In this privacy policy, we describe what we do with your personal data when you use https://www.teleboy.ch/, other websites of ours or our apps (hereinafter collectively referred to as the «website»), obtain or use our services and benefits, communicate with us in the course of contractual performance or have other dealings with us. In addition, we may inform you separately about the processing of your data (e.g. in forms, contractual terms and conditions or additional data protection declarations).

1. Who is responsible for the processing of your data

The data controller responsible under data protection laws for the processing described in this privacy policy is:

Teleboy AG

Seestrasse 513

CH-8038 Zurich

EMail: [email protected]

2. What personal data do we collect?

When you use our free and paid services, certain personal data is collected and processed. In principle, we collect the personal data that we require for the performance, processing and provision of the respective contracts, services, benefits or functions and associated activities or that you provide to us voluntarily. Personal data includes information such as names, addresses, dates of birth, contact details and payment information.

We also collect information relating to you and your use of our services, your interactions with us or our advertising and information relating to your devices used to access our services. This information includes:

Your activity: for TV, e.g. programmes watched (type, channel, genre, and duration etc.) or for Internet, mobile and landline services the volume of data used, calls made etc.
Your registration data, e.g. username, email address and password.
Your interactions using our communication channels, such as email, push notifications and alerts.
Your interactions with our support team (e.g. time, date, logs of conversations).
Your contract data, such as information about the type of contract, date of contract conclusion, contract duration, contractual services, and financial data.
Your subscription to our newsletter and other marketing communications.
Device and software characteristics (such as type and configuration), connection information, URL references, IP addresses, browser, and standard web server information.
Information collected using cookies, including advertising data (see sections 6 and 7 below for more information).
Other data such as data collected in connection with official or legal proceedings (e.g. files, evidence, etc.).

Also for non-registered users, our system automatically collects data and information from the computer system of the calling computer each time our website is visited: for example, information about the browser type and version used, the user's operating system, the user's Internet service provider, the user's IP address, the date and time of access, Internet pages from which the user's system accesses our website. The storage is done for reasons of data security, to ensure the stability and operational security of our system.

Much of the above data is provided by yourself (e.g. during your registration or when you communicate with us, in connection with contracts or our services, by using our website and other services, etc.). You are not obliged to disclose your data to us, except for individual cases (e.g. legal obligations such as a legally required identity check). However, if you wish to enter into contracts with us or use our services, you must provide us with certain data, most notably contact details, contract data and registration data. When our website and apps are used, the processing of technical data is unavoidable.

Where permitted, we may also obtain data from publicly accessible sources (e.g. debt enforcement and commercial registers, media, or the internet) or receive it from authorities and other third parties (e.g. credit agencies, associations, contractual partners, Internet analysis services, etc.). This includes the following categories in particular: contact details, contract data and other data, but also all the above-mentioned data categories as well as data from correspondence and conversations with third parties.

3. What do we use this data for?

We use personal data to analyse, manage, improve and personalize our services (including the website) and marketing activities, to process your registration, your orders and your payments and to communicate with you about these and other topics. For example, the information is used for the following purposes:

To provide you with customized recommendations for shows that we think you might like.
To operate our website, to analyse and understand our users, to improve our service (including the use of the user interface) and to optimize the selection of content, recommendation algorithms and presentation.
To enter into, manage and fulfil our contracts with you, our service providers and other contractual partners.
To communicate with you regarding our service (for example, via email, push notifications and alerts) so that we can send you news about Teleboy, details of new features and available content, as well as special offers, promotional announcements, and customer surveys.
To assist you with support matters as efficiently and effectively as possible.
To prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our Terms of Use (such as determining eligibility for a free trial period).
To comply with applicable laws, directives and recommendations from authorities and internal regulations.
To show you personalized advertising tailored to your interests.
For other purposes, such as training and education purposes, administrative purposes, protection of our rights, evaluation and improvement of internal processes and business development.

We process your data for as long as our processing purposes, the statutory retention periods, and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary (e.g. in the case of backups or document management systems). If there are no legal or contractual obligations to the contrary, we will delete or anonymize your data after the storage or processing period has expired as part of our normal processes.

4. Who do we share your data with?

4.1 Parent companies, subsidiaries and third-party companies

By using our services you acknowledge and agree that personal data and/or usage data is transferred to parent companies, subsidiaries or third party companies or can be accessed by the latter. The main companies we share information with are:

Tom Talent Management AG, Zurich: provision of financial services
Teleboy Service GmbH, Berlin: Provision of support and software development services
Prospective Media Services Dooel, Skopje: Provision of software development services
iWay AG, Zurich: Provision of Internet and telephony services
DQ Solutions AG, Dietikon: Provision of logistics services
Digital Republic AG, Zurich: Provision of mobile telephony services
Zattoo AG, Zurich: Provision of streaming services
Comatic AG, Sursee: Provision of factoring services
Emarsys Schweiz GmbH, Zurich: Provision of marketing services
Crif AG, Zürich: Provision of credit rating services

This also applies to payment providers (e.g., credit card companies, banks, mobile operators, collection agencies), providers who are responsible for the creation and compilation of statistics, IT service providers (e.g., data centres, hosting providers, backup services, database services).

These service providers only have access to your personal data to the extent necessary for the fulfilment of our services and their duties. Both the companies listed above and the service providers are obliged to handle the data in accordance with this Privacy Policy and the applicable data protection laws.

4.2 Protection of Teleboy’s interests and the interests of third parties

Teleboy and its service providers may disclose or otherwise use your personal or other data if they have reason to believe that disclosure is necessary to (a) comply with any applicable law, regulation, legal process or requests from authorities, (b) to enforce the applicable Terms of Use, including investigations into potential violations of the latter, (c) to detect and prevent or otherwise address illegal or allegedly illegal activities, safety or technical problems, or (d) for protection against violations of the rights, property, or safety of Teleboy or its users, to the extent required or permitted by law.

4.3 Business Transfers

If another company aquires all or part of Teleboy`s shares or assets including your personal data, the personal data collected by Teleboy shall become the property of this company, including all rights and obligations defined in these provisions.

4.4 Referral Program

5. Is your data also sent abroad?

We process and store personal data mainly in Switzerland and the European Economic Area (EEA). Occasionally, however, we may also transfer personal data to service providers and other recipients (see section 4) located outside this area or process personal data outside this area, in principle in any country in the world. The countries concerned may not have laws that protect your personal data to the same extent as in Switzerland or the EEA. If we transfer your personal data to such a country, we will ensure the protection of your personal data in an appropriate manner.

One means of ensuring adequate data protection is, for example, entering into data transfer agreements with the recipients of your personal data in third countries. These agreements ensure the necessary data protection, and include contracts that have been approved, issued or recognized by the European Commission and the Federal Data Protection and Information Commissioner, known as standard contractual clauses. Please note that such contractual precautions can partially compensate for weaker or missing legal protection, but cannot completely exclude all risks (e.g. of government access abroad). In exceptional cases, the transfer to countries without adequate protection may also be permitted in other cases, e.g. based on consent, in connection with legal proceedings abroad or if the transfer is necessary for the performance of a contract.

6. How do we protect your data?

We take appropriate administrative, logical, physical and organizational measures to protect your personal data against loss, theft, unauthorised access, unauthorised use and unauthorised modification. These measures have been developed to provide a level of security corresponding to the risks involved in the processing of personal data. In addition, our employees are properly trained and appropriately aware of the criticality of security matters.

7. What are cookies and how do we use it?

Cookies are small files that are usually stored on your device when you use our services. They are used to ensure or improve the functionality or retrieve information and support the personalization of services and advertising. See sections 5 and 6 for more information on the use of cookies.

Normally, you can prevent the storage of cookies on your hard disk by selecting the «Do not accept cookies» option in your browser settings. You can also adjust your browser in such a way that you are asked before new cookies are accepted. In addition, you can delete cookies that have already been stored on your computer at any time. Please refer to the instructions of your browser’s manufacturer for details on how this works. If you do not accept cookies, this may under certain circumstances lead to functional limitations.

7.1 Essential Cookies

These cookies are required to enable us to provide our services. We can use these cookies, for example, to verify and identify you when you use our services so that we can provide our service to you. In addition, they help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.

7.2 Performance and Functionality Cookies

These cookies are not essential, but they help us to personalise your experience and to even improve it further. They allow us, for example, to save your preferences and ensure that you do not have to re-enter information that you have already provided (for example, during registration) again and again. We also use cookies to collect information (such as popular pages, conversion rates, habits, click rates and other information) on how Teleboy is used. This allows us to improve our services and to personalise your experience.

7.3 Advertising Cookies

Teleboy is marketed by the advertising marketer Goldbach Audience (Switzerland) AG. The advertising on the websites marketed by Goldbach Audience (Switzerland) AG is optimised for you and aligned with predicted interests by collecting and processing information on your usage patterns. As a result, you benefit as a user, because the advertising you receive is tailored more to your interests and so you receive less randomly distributed advertising. A cookie is stored on your computer to record your usage habits and behaviour. Information is collected about your activities on the internet, for example on this website (e.g. surfing behaviour, visited subpages, clicked banner ads, etc.). Your device’s IP address is transmitted for technical reasons, but is completely anonymised by a third party and not used for targeted advertising.

The following link will tell you more about how Goldbach Audience (Switzerland) AG handles the data it collects in connection with its product offerings and services, and how it is stored and used. It also explains how you can object to the data collection and deactivate it («opt out»): https://goldbach.com/ch/en/privacy-policy/goldbach-audience.

8. What analytics tools do we use?

8.1 Google Analytics

Teleboy uses Google Analytics, a web analytics service provided by Google, Inc. («Google»). Google Analytics uses «cookies», which are text files that are placed on your devices and help us analyse your usage patterns. The information generated by the cookie about your use of our services (including your anonymised IP address) is transferred to a Google server in the United States, where it is then stored. Google will use this information to evaluate your use of our services in order to compile reports and to provide further services associated with the use of service. Google may also transfer this information to third parties where required by law or if these dara are processed by third parties on behalf of Google. Under no circumstances will Google associate your IP address with any other data held by Google. You can prevent the installation of cookies by appropriately adjusting the settings of your browser software; we would like to point out, however, that in this case you may not be able to use the full functionality of Teleboy. By using Teleboy you agree to the processing of data collected about you by Google in the manner described above and for the purposes set out above. You can object the collection and storage of your data at any time with effect for the future.

Teleboy also uses Google Analytics Reports on demographic characteristics, in which data from interest-based ads delivered by Google as well as visitor data from third party data providers (e.g. age, gender and interests) is combined. This data is not personally identifiable and you may revoke your consent to its collection at any time by visiting http://www.google.de/ads/preferences. We would like to point out that Teleboy IP addresses are processed only in abbreviated form to prevent them from being directly linked to specific individuals, as Teleboy uses Google Analytics with the extension «_anonymizeIp()».

8.2 Google Ads

Teleboy uses Google Ads, an analysis service from Google, and conversion tracking as part of Google Ads. Google stores a conversion tracking cookie on your computer's hard drive when you click on an advertisement placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages on our site, Google and we may recognize that you clicked on the ad and were directed to that page. The information obtained from conversion cookies is used to generate statistics for Google Ads customers who use conversion tracking. Teleboy learns from these statistics the total number of users who clicked on the Google ad and visited a page with a conversion tracking tag. In addition to conversion tracking, Teleboy also uses the functions:

Remarketing
Audiences with common interests
User-defined audiences with common interests
Purchase-willing audiences
Similar audiences
Demographic and geographic targeting

The Google Remarketing functionality allows Teleboy to reach users who have previously visited our website. This is achieved by showing advertising to audiences already interested in Teleboy’s products or services. Google Ads also determines what common interests there are and shared characteristics among Teleboy’s users based on user behaviour on websites in the Google Display Network in the last 30 days and contextual search engine data. Based on this information, Google Ads then finds new prospective customers to market to whose interests and characteristics are similar to those of users of the Teleboy website. Target-audience-specific remarketing occurs through use of cookies in combination, such as Google Analytics cookies and Google DoubleClick cookies.

8.3 Bing Ads

Teleboy uses the conversion tracking of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA on the website. Microsoft Bing Ads stores a cookie on your computer if you have reached the Teleboy website via a Microsoft Bing ad. In this way, Microsoft Bing and Teleboy can recognize that someone has clicked on an ad, has been redirected to Teleboy and has reached a previously determined target page (conversion page). Teleboy only learns the total number of users who clicked on a Bing ad and were then redirected to the conversion page. No personal information about the user's identity is shared. If you do not want Microsoft to use information about your behavior as described above, you can refuse the necessary setting of a cookie, for example, by selecting a browser setting that disables the automatic setting of cookies. You can also prevent the collection of data generated by the cookie and related to your use of the website, as well as the processing of this data by Microsoft, by clicking on the following link: https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-en to declare your objection. For more information on data protection and cookies used by Microsoft and Bing Ads, please visit Microsoft's website at https://privacy.microsoft.com/privacystatement.

8.4 Google reCAPTCHA

Teleboy uses «Google reCAPTCHA» (hereinafter «reCAPTCHA») on the website. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA («Google»). The purpose of reCAPTCHA is to check whether data entry on the Teleboy website (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place. The data processing takes place on the basis of the DSG. As a website operator, Teleboy has a legitimate interest in protecting its web offerings from abusive automated spying and from SPAM. For more information on Google reCAPTCHA and Google's privacy policy, please see the following links: https://www.google.com/recaptcha/about/ and https://google.com/recaptcha/intro/android.html.

8.5 Apple Sign-in

We offer you the option to register and sign in for our services using «Sign in with Apple». When you sign in with Apple, you will be redirected to Apple's site where you can sign in with your Apple ID. This will link your Apple profile and our services. Through the link, we automatically receive various profile information from Apple Inc. Of this, we only use your name and email address to complete your user account with Teleboy. However, you have the option to hide your email address. If you enable this feature, you will be assigned a unique, randomly generated email address so that your personal email remains private.

For more information about «Sign in with Apple» and privacy settings, please see the Apple Inc. privacy notice and terms of use at https://apple.com/privacy.

8.6 Hotjar

Teleboy uses the Hotjat web analytics serive to analyse web usage. Hotjar Ltd. (St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) complies with the provisions of the Data Protection Act, Chapter 440 of the laws of Malta («applicable law») implementing all relevant EU directives on data protection. Hotjar is a service that analyses the behaviour of users on the website and their feedback by combining analytics and feedback tools. Hotjar gives Teleboy the «big picture» of how to improve the website’s user experience and performance. For this purpose, the following information is collected: The IP address of the terminal (it is collected and stored in anonymised form), screen/display resolution, type of terminal, operating system, browser type, geographical location (land only), preferred language as well as mouse events (movements, position and clicks). The collected data will be transferred to and stored on servers in Ireland (EU) through an encrypted connection. The sole purpose of collecting this data is to improve the user experience on the Hotjar-based web pages. Personal data is neither collected nor stored. You will find more information on Hotjar’s compliance with the applicable data protection laws here: www.hotjar.com/privacy. You can opt-out of Hotjar's collection of your data when visiting Teleboy at any time by visiting Hotjar's support page. You can find more information here: https://help.hotjar.com/hc/en-us/articles/6952777582999.

9. What Social Media tools do we use?

9.1 Facebook Pixel

Based on our justified interest in the analysis, optimisation and economic operation of our platform and for the aforementioned purposes, we use the so-called «Facebook Pixel» (provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) on our Website. Facebook Pixel enables Facebook to group the visitors to our Website into audiences for serving targeted ads («Facebook Ads»). Accordingly, we use Facebook Pixel to show you specifically tailored Facebook Ads for Teleboy on Facebook. In addition, we use Facebook’s «Custom Audiences» tool. For this purpose, a non-reversible checksum (hash value) is generated from your profile data and transmitted to Facebook for analysis and marketing purposes. If you would like to object to the collection of your data via Custom Audience, you can disable Custom Audiences feature at any time. For more information on the purpose and scope of data collection and further processing and use of data by Facebook and on your settings options for protecting your privacy, please refer to Facebook’s Privacy Policy, which can found, for example, at facebook.com/ads/website_custom_audiences and www.facebook.com/privacy/explanation.

9.2 Facebook Connect

We offer you the option to sign up for our services and to log in with Facebook Connect. To log in, you will be forwarded to the Facebook page where you use your user data to log in. This will link your Facebook profile to our services. Facebook Inc. then uses this link to automatically provide us with various details stored with your public Facebook profile. Of these details provided by Facebook, we only use your name, gender, age and your e-mail address in order to add them to you Teleboy user account. For more information about Facebook Connect and the privacy settings, please refer to the Privacy Policy and the Terms of Use of Facebook Inc. at facebook.com/policy.php

10. What e-mail marketing tools do we use?

For sending e-mail communications in the context of e-mail campaigns, in particular newsletters, we use the technical service provider Emarsys - provided by Ermasys Schweiz GmbH, Stauffacherstrasse 45, CH-8004 Zurich, Switzerland. Emarsys offers comprehensive options for analysing how the newsletters provided by Teleboy are opened and used. We use this data to send you personalised newsletters.

In addition, Emarsys may use the data in anonymous form, i.e., without linking or associating them to a specific user, to optimise or improve their own services, e.g. for mailing and display optimisation or for statistical purposes. However, Emarsys will not use the data but to write to you directly or to share the data with third parties. You can view the Privacy Policy of Emarsys here: https://www.emarsys.com/en/privacy-policy/.

You can unsubscribe from the newsletter at any time. Please do so in your user account or send an e-mail to the following address: [email protected]. Alternatively, you also have the possibility to click a link provided in the newsletter to unsubscribe. Please note that it is not possible to opt out from receiving on service-related communications from us, such as news, which refer to your orders or transactions.

11. What are your rights?

You have certain rights in connection with our data processing. You may at any time request information about the personal data held by Teleboy and the correction of incorrect data, request that your personal data is no longer collected or that it is deleted, and also object to data processing or request its transfer to other data controllers. Please note that these rights are subject to conditions, exceptions, or restrictions under the applicable data protection law (e.g. to protect third parties or business secrets). We will inform you accordingly if necessary. Requests for information should be sent by email to [email protected] or in writing to Teleboy AG, Datenschutz, Seestrasse 513, CH-8038 Zurich. If you wish to delete your account or cancel a paid subscription, you can also do this in your user account. Teleboy may request proof of identification at any time for information and deletion requests.

12. Can this privacy policy be amended?

This privacy policy is not part of a contract with you. We may amend this privacy policy at any time. You can always find the latest version on our website.

Status: 01 September 2023