How long is the special offer on the website valid?
The price is valid a lifetime. Tip: If you combine the subscription with internet, you get Teleboy Mobile for another CHF 5.- cheaper. So instead of CHF 29, you pay CHF 24.
What are the terms and conditions of the mobile subscription?
There is no minimum term. The notice period is 60 days - cancellable at the end of each month. The activation fee including SIM card is CHF 49. Tip: If you combine the mobile subscription with internet, you only pay the activation fee once. However, you must order both subscriptions at the same time.
Do I have to cancel my mobile contract with my current provider myself?
No, we will take care of the cancellation for you. You don't have to do anything except to provide us with a few details in the order process.
Is the data volume with the mobile subscription really unlimited?
Yes, the data volume is really unlimited and no speed is throttled. However, the speed may be temporarily reduced in the event of network congestion - this is the case with all providers and is extremely rare.
What are the charges for roaming / telephony abroad?
A list of all tariffs and fees can be found here. More info
How does the switch to Teleboy Mobile work?
Switching providers is very easy and only takes a few minutes. Select a subscription, enter your data, upload your ID/passport and selfie. We'll take care of the rest for you. Everything without any paperwork.
What options are there if I want to take over my number?
You have the following options: Either you order the Teleboy subscription for the earliest possible end of contract with your current provider. Or: You order the subscription for the earliest possible date. In this case, we will immediately terminate the contract with your current provider - regardless of any contractual conditions. Please note: Your previous provider will charge you the fees for the remaining term - and possibly an additional penalty fee. We recommend that you clarify this in advance. With both options, we will take care of cancelling your contract with your existing provider for you.
How do I get the one-time free 1GB roaming data package (EU/USA)?
You can activate the gift in the Customer Centre. From this point on, the data package is valid for 12 months. If the data volume is not used, it expires. If you have used up the data package, you can order additional data packages at any time for a fee via the Customer Centre.
On which mobile network is Teleboy?
We use the Sunrise network. With a network coverage of 99%, Sunrise has been awarded the best network in Switzerland several times and in several disciplines in recent years.
Is WiFi Calling and Visual Voicemail available?
Yes, these functions are available, but must be activated once in the settings on your personal mobile phone. You can find more information in our FAQ.
I already have an internet subscription. How do I get the discounted mobile subscription?
Go to the "Mobile" tab in your customer profile. There you have the possibility to order the discounted subscription for only CHF 24 instead of CHF 39 per month.
How does personal identification work, which is necessary for mobile subscriptions?
In the second or third step of the order process, you will be asked to photograph your ID or passport directly or upload it as a document/image. In addition, a current selfie is required, which you create directly with your computer, mobile phone or tablet. For this step, we access your camera for a short time. The internet browser will ask you to accept this. The uploaded pictures and documents will be verified by us after the order. If you do not complete the order, all documents/images will be deleted immediately and permanently.
Is Multi-SIM and eSIM available with Teleboy Mobile?
At the moment, neither is possible. However, we are working on it and should be able to offer these options in the future.