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Teleboy Drive (Car subscription)
<div class="form-group helpdesk_ticket_custom_field_cf_art_der_anfrage_1138326"> <label for="helpdesk_ticket_custom_field_cf_art_der_anfrage_1138326" class=" form-label"> Further information <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_art_der_anfrage_1138326" name="helpdesk_ticket[custom_field][cf_art_der_anfrage_1138326]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000216706}"}'value="Frage zur Bestellung"> I have a question about my order </option> <option data-custom-properties='{"id": "{"data-id"=>48000122215}"}'value="Ich brauch Hilfe bei der Router-Installation"> I need help with the router installation </option> <option data-custom-properties='{"id": "{"data-id"=>48000190235}"}'value="Mein Router ist defekt"> My router is not working </option> <option data-custom-properties='{"id": "{"data-id"=>48000122216}"}'value="Die Geschwindigkeit ist zu langsam"> The internet speed is too slow </option> <option data-custom-properties='{"id": "{"data-id"=>48000182268}"}'value="Ich möchte die Geschwindigkeit anpassen"> I want to adjust the internet speed </option> <option data-custom-properties='{"id": "{"data-id"=>48000182269}"}'value="Ich möchte einen Umzug melden"> I'm moving </option> <option data-custom-properties='{"id": "{"data-id"=>48000122214}"}'value="Mein Internet funktioniert nicht"> My internet connection is not working </option> <option data-custom-properties='{"id": "{"data-id"=>48000833411}"}'value="Ich interessiere mich für ein Abo"> I am interested in a subscription </option> <option data-custom-properties='{"id": "{"data-id"=>48000796990}"}'value="Weiterempfehlung"> I have a question about the referral program </option> <option data-custom-properties='{"id": "{"data-id"=>48000173389}"}'value="Kündigung"> I want to cancel my subscription </option> <option data-custom-properties='{"id": "{"data-id"=>48000122225}"}'value="Etwas anderes"> I have a different request </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_art_der_anfrage_1138326"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_bestellnummer_1138326" class=" form-label"> Order number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_bestellnummer_1138326" placeholder="" name="helpdesk_ticket[custom_field][cf_bestellnummer_1138326]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_bestellnummer_1138326"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_anschluss_1138326"> <label for="helpdesk_ticket_custom_field_cf_anschluss_1138326" class=" form-label"> internet connection </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_anschluss_1138326" name="helpdesk_ticket[custom_field][cf_anschluss_1138326]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000722423}"}'value="DSL (bis 100 Mbit/s)"> DSL (Up to 100 Mbit/s) </option> <option data-custom-properties='{"id": "{"data-id"=>48000122217}"}'value="DSL G.fast (bis 500 Mbit/s)"> DSL G.fast (Up to 500 Mbit/s) </option> <option data-custom-properties='{"id": "{"data-id"=>48000122218}"}'value="Fiber BX/AON (bis 1 Gbit/s)"> Fiber BX/AON (Up to 1 Gbit/s) </option> <option data-custom-properties='{"id": "{"data-id"=>48000722424}"}'value="Fiber XGS-Pon (bis 10 Gbit/s)"> Fiber XGS-Pon (Up to 10 Gbit/s) </option> <option data-custom-properties='{"id": "{"data-id"=>48000122219}"}'value="Ich weiss es nicht"> I don't know </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_anschluss_1138326"></div> </div>
<div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_es_geht_um_1138326" class="form-label"> Topic <span class="fw-asterisk">*</span> </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_es_geht_um_1138326" name="helpdesk_ticket[custom_field][cf_es_geht_um_1138326]" required data-nested-choices = "[["TV App","TV App",[["Die App öffnet sich nicht","The app does not open",[["Die App zeigt mir eine Fehlermeldung","The app shows me an error message"],["Die App zeigt mir keine Fehlermeldung","The app does not show me an error message"],["Etwas anderes","Something else"]]],["Die App stürzt ab","The app crashes",[["Während ich TV schaue","While I am watching TV"],["Während ich im Menü bin","When navigating in the program menu"],["An einer anderen Stelle (bitte beschreiben)","At another place (please describe)"]]],["Die App reagiert nicht","The app does not work",[["Während ich TV schaue","While I am watching TV"],["Während ich im Menü bin","When navigating in the program menu"],["An einer anderen Stelle (bitte beschreiben)","At another place (please describe)"]]],["Ich habe ein Problem mit dem Ton","I have a problem with the sound",[["Ich verwende das TV-Soundgerät","I use the TV sound system"],["Ich verwende externe Soundgeräte","I use external sound devices"]]],["Die App zeigt an, ich sei nicht in der Schweiz","The app says I am not in Switzerland",[["Ich befinde mich in der Schweiz","I am in Switzerland"],["Ich befinde mich im Ausland","I am abroad"],["Etwas anderes","Something else"]]],["Feedback","I want to give feedback",[]],["Etwas anderes","Something else",[]]]],["TV-Programm / Sendungen","TV program/broadcasts",[["Ich möchte ein Fehler im TV-Programm melden","I want to report an error in the TV program",[["Eine Sendung ist unvollständig","A broadcast is incomplete"],["Eine Sendung ist defekt (z.B. schwarzer Bildschirm mit weissem Punkt)","A broadcast is defective (e.g. black screen with white dot)"],["Eine Sendung ist falsch gespeichert","A broadcast is stored incorrectly"],["Ein Sender ist defekt","A station is is not working"],["Etwas anderes","Something else"]]],["Ich habe eine Frage zur Skip-Ad-Funktion","I have a question about the Skip-Ad function",[]],["Eine Sendung ist nicht als Serienaufnahme programmierbar","A program cannot be programmed as a series recording",[["Deutscher Sender","German-speaking station"],["Italienischer Sender","Italian-speaking station"],["Französischer Sender","French-speaking station"],["Türkischer Sender","Turkish-speaking station"],["Sender in anderer Sprache","Station in another language"]]],["Ich wünsche mir einen weiteren Sender","I would like to have another channel",[]],["Ich habe ein Problem mit dem Zweikanalton","I have a problem with the two channel sound",[["Es gibt keinen weiteren Kanalton","There is no dual audio channel"],["Ein Kanalton ist defekt/ Fehlerhaft","A channel tone is defective"],["Etwas anderes","Something else"]]],["Ich habe ein Problem mit einem Download","I have a problem with a download",[["Der Download ist defekt","The download is defective"],["Der Download lässt sich nicht abspielen/ öffnen","The download cannot be played/opened"],["Der Ton ist defekt","The sound is defective"]]],["Ich habe eine Frage zur Community","I have a question about the community",[["Wie kann ich der Community beitreten?","How can I join the community?"],["Wie kann ich der Community austreten?","How can I leave the community?"],["Ich konnte eine Sendung nicht anschauen","I could not watch a program"],["Etwas anderes","Something else"]]],["Feedback","I want to give feedback",[]],["Etwas anderes","Something else",[]]]],["Abonnement","Subscription",[["Ich habe Interesse an einem Abo","I am interested in a subscription",[["Ich besitze noch kein Abo","I do not have a subscription yet"],["Ich besitze bereits ein Internet oder Mobile Abo","I already have an Internet or mobile subscription"]]],["Ich habe eine Frage zum Abo","I have a question regarding the subscription",[["Teleboy TV","Teleboy TV"],["Teleboy TV +","Teleboy TV+ (incl. Skip-Ad function)"],["Teleboy MAX","Teleboy MAX"],["Teleboy Comfort","Teleboy Comfort"],["Teleboy Plus","Teleboy Plus"],["Free-Abo","Free-Abo"]]],["Ich möchte mein Abo anpassen","I would like to adjust my subscription",[["Upgrade","Upgrade"],["Downgrade","Downgrade"],["Etwas anderes","Something else"]]],["Ich habe eine Frage zur Rechnung","I have a question about the bill",[["Ich habe keine Rechnung erhalten","I have not received an invoice"],["Wo finde ich meine Rechnung?","Where can I find my invoice?"],["Meine Rechnung ist falsch","My invoice is wrong"],["Etwas anderes","Something else"]]],["Ich möchte mein Abo kündigen","I would like to cancel my subscription",[["Ich habe mein Abo auf der Internetseite abgeschlossen","I bought my subscription on the website"],["Ich habe mein Abo im iTunes abgeschlossen","I bought my subscription on iTunes"],["Ich habe mein Abo im Google Play Store abgeschlossen","I made my subscription in the Google Play Store"],["Ich weiss nicht, wo ich mein Abo abgeschlossen habe","I don't know where I made my subscription"]]],["Etwas anderes","Something else",[]]]],["Profil / Konto","Teleboy profile/account",[["Ich kann mich nicht anmelden","I cannot log in",[]],["Ich möchte mich vom Newsletter abmelden","I would like to unsubscribe from the newsletter",[]],["Ich möchte mein Konto löschen","I would like to delete my account",[["Mein Abo ist noch aktiv","My subscription is still active"],["Mein Abo ist deaktiv/ Ich habe kein Abo","My subscription is deactivated/I do not have a subscription"]]],["Etwas anderes","Something else",[]]]]]" data-selected-choices = "null" data-nested-levels = "[{"id":48000004729,"label":"Kundenanliegen","label_in_portal":"My request","name":"cf_anliegen607495_1138326","level":2,"field_type":"nested_child"},{"id":48000004730,"label":"Weitere Details","label_in_portal":"Further details","name":"cf_gert_1138326","level":3,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "true" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="TV App"> TV App </option> <option data-custom-properties='{"id": ""}' value="TV-Programm / Sendungen"> TV program/broadcasts </option> <option data-custom-properties='{"id": ""}' value="Abonnement"> Subscription </option> <option data-custom-properties='{"id": ""}' value="Profil / Konto"> Teleboy profile/account </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_es_geht_um_1138326"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_tv_gert_1138326"> <label for="helpdesk_ticket_custom_field_cf_tv_gert_1138326" class=" form-label"> Device (if applicable) <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_tv_gert_1138326" name="helpdesk_ticket[custom_field][cf_tv_gert_1138326]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000172928}"}'value="Webbrowser (Computer)"> Web browser (computer) </option> <option data-custom-properties='{"id": "{"data-id"=>48000172929}"}'value="Apple TV Box (tvOS)"> Apple TV Box </option> <option data-custom-properties='{"id": "{"data-id"=>48000172931}"}'value="iPhone / iPad (iOS)"> iPhone/iPad </option> <option data-custom-properties='{"id": "{"data-id"=>48000172930}"}'value="Android TV (Nokia, Xiaomi, Sony, Panasonic, Google Chrome)"> Android TV (Sony, Panasonic, Nokia Streaming Box, Xioami etc.) </option> <option data-custom-properties='{"id": "{"data-id"=>48000172932}"}'value="Android Mobile / Tablet"> Android Mobile / Tablet </option> <option data-custom-properties='{"id": "{"data-id"=>48000172933}"}'value="Samsung TV"> Samsung TV </option> <option data-custom-properties='{"id": "{"data-id"=>48000885919}"}'value="LG TV"> LG TV </option> <option data-custom-properties='{"id": "{"data-id"=>48000779395}"}'value="Kein unterstütztes Gerät/ Ich habe noch kein unterstütztes Gerät"> No supported device/I do not have a supported device yet </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_tv_gert_1138326"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_sender_1138326" class=" form-label"> Station (if applicable) </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_sender_1138326" placeholder="" name="helpdesk_ticket[custom_field][cf_sender_1138326]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_sender_1138326"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_mobile_abo_1138326"> <label for="helpdesk_ticket_custom_field_cf_mobile_abo_1138326" class=" form-label"> Mobile subscription <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_mobile_abo_1138326" name="helpdesk_ticket[custom_field][cf_mobile_abo_1138326]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000765312}"}'value="Mobile Abo vorhanden"> I have a Teleboy Mobile subscription </option> <option data-custom-properties='{"id": "{"data-id"=>48000765313}"}'value="Noch nicht kein Mobile Abo vorhanden"> I have no Teleboy Mobile subscription </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_mobile_abo_1138326"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_mobile_und_weiter_1138326"> <label for="helpdesk_ticket_custom_field_cf_mobile_und_weiter_1138326" class=" form-label"> Topic <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_mobile_und_weiter_1138326" name="helpdesk_ticket[custom_field][cf_mobile_und_weiter_1138326]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000890903}"}'value="Interesse am Produkt"> Interesse am Produkt </option> <option data-custom-properties='{"id": "{"data-id"=>48000765314}"}'value="Frage zur getätigten Bestellung"> I have a question regarding my order </option> <option data-custom-properties='{"id": "{"data-id"=>48000765322}"}'value="Frage zur Verifizierung"> I have a question regarding the verification </option> <option data-custom-properties='{"id": "{"data-id"=>48000765315}"}'value="Hilfe bei der Installation"> I need help with the installation </option> <option data-custom-properties='{"id": "{"data-id"=>48000890904}"}'value="Abo anpassen"> Abo anpassen </option> <option data-custom-properties='{"id": "{"data-id"=>48000765664}"}'value="SIM-Karte nicht erhalten"> I have not received my SIM card yet </option> <option data-custom-properties='{"id": "{"data-id"=>48000765316}"}'value="SIM-Karte verloren / sperren"> I have lost my SIM card </option> <option data-custom-properties='{"id": "{"data-id"=>48000765665}"}'value="PIN / PUK Code verloren"> I have lost my PUK code </option> <option data-custom-properties='{"id": "{"data-id"=>48000781646}"}'value="Probleme mit dem Netz"> I have problems with the network </option> <option data-custom-properties='{"id": "{"data-id"=>48000765317}"}'value="Probleme mit den mobilen Daten / SIM-Karte"> My mobile data does not work </option> <option data-custom-properties='{"id": "{"data-id"=>48000765318}"}'value="Frage zum Roaming"> Question about roaming </option> <option data-custom-properties='{"id": "{"data-id"=>48000765668}"}'value="Kostenlimite anpassen"> Cancel, set or adjust cost limit </option> <option data-custom-properties='{"id": "{"data-id"=>48000765669}"}'value="Mehrwertdienste/Premium Services deaktivieren / aktivieren"> Deactivate / activate value added services/premium services </option> <option data-custom-properties='{"id": "{"data-id"=>48000765319}"}'value="Kündigung"> Cancellation </option> <option data-custom-properties='{"id": "{"data-id"=>48000765320}"}'value="Sonstiges"> I have a different request </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_mobile_und_weiter_1138326"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_mobile_rufnummer_1138326" class=" form-label"> Mobile: Phone number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_mobile_rufnummer_1138326" placeholder="" name="helpdesk_ticket[custom_field][cf_mobile_rufnummer_1138326]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_mobile_rufnummer_1138326"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_festnetz_wie_weiter_1138326"> <label for="helpdesk_ticket_custom_field_cf_festnetz_wie_weiter_1138326" class=" form-label"> More information <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_festnetz_wie_weiter_1138326" name="helpdesk_ticket[custom_field][cf_festnetz_wie_weiter_1138326]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>48000173385}"}'value="Nummern-Portierung"> I want to port my number </option> <option data-custom-properties='{"id": "{"data-id"=>48000597171}"}'value="Neue Telefonnummer"> I want a new phone number </option> <option data-custom-properties='{"id": "{"data-id"=>48000173386}"}'value="Telefon funktioniert nicht"> My phone is not working </option> <option data-custom-properties='{"id": "{"data-id"=>48000190263}"}'value="Anschluss kündigen"> I want to cancel my subscription </option> <option data-custom-properties='{"id": "{"data-id"=>48000190264}"}'value="Abo-Änderung"> I want to adjust my subscription </option> <option data-custom-properties='{"id": "{"data-id"=>48000173387}"}'value="Etwas anderes"> I have a different request </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_festnetz_wie_weiter_1138326"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_rufnummer_1138326" class=" form-label"> Phone number </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_rufnummer_1138326" placeholder="" name="helpdesk_ticket[custom_field][cf_rufnummer_1138326]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_rufnummer_1138326"></div> </div>
<div class="nested_field"> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_thema_1138326" class="form-label"> Topic <span class="fw-asterisk">*</span> </label> <select class="form-control parent_field nested_select_field choices " id="helpdesk_ticket_custom_field_cf_thema_1138326" name="helpdesk_ticket[custom_field][cf_thema_1138326]" required data-nested-choices = "[["Rechnung / Mahnung","Invoice / Reminder",[["Internet / Kombi","Internet / Combi",[]],["Mobile","Mobile",[]],["TV","TV",[]],["Festnetz","Landline",[]]]],["Zahlungsmittel","Payment method",[]],["Kontaktinformationen","Change contact information",[["Namen ändern","Change name",[]],["Adresse ändern","Change address",[]]]],["Bonitätsprüfung","Bonitätsprüfung",[]],["Verbindungsnachweise","Itemized itemized call statements",[["Mobile","Mobile",[]],["Festnetz","Landline",[]]]],["Etwas anderes","Something else",[]]]" data-selected-choices = "null" data-nested-levels = "[{"id":48000005592,"label":"Weitere Informationen","label_in_portal":"Further information","name":"cf_kundenanliegen_1138326","level":2,"field_type":"nested_child"}]" data-placeholder = "" data-required-field = "true" > <option value>Choose...</option> <option data-custom-properties='{"id": ""}' value="Rechnung / Mahnung"> Invoice / Reminder </option> <option data-custom-properties='{"id": ""}' value="Zahlungsmittel"> Payment method </option> <option data-custom-properties='{"id": ""}' value="Kontaktinformationen"> Change contact information </option> <option data-custom-properties='{"id": ""}' value="Bonitätsprüfung"> Bonitätsprüfung </option> <option data-custom-properties='{"id": ""}' value="Verbindungsnachweise"> Itemized itemized call statements </option> <option data-custom-properties='{"id": ""}' value="Etwas anderes"> Something else </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_thema_1138326"></div> </div> <div class="child_field ps-18"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_rechnungsnr_1138326" class=" form-label"> Invoice no. </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_rechnungsnr_1138326" placeholder="" name="helpdesk_ticket[custom_field][cf_rechnungsnr_1138326]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_rechnungsnr_1138326"></div> </div>
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