How do I get the best out of Teleboy Unreal
One thing first: a significantly higher bandwidth can be achieved via LAN cable than via WLAN. With LAN 3 to 8 Gbit are quite realistic. With WLAN at present max. 1 to 2 Gbit. Please note that usually no end devices have a 10 Gbit connection. However, there are special adapters for PCs and notebooks which can be purchased in stores. For game consoles, televisions and other devices the connection is usually limited to 100 Mbit or 1 Gbit - in this case there is no advantage with the Unreal subscription. For the use via LAN cable, ideally use cables of the Cat.6a category. For a home network it is also absolutely necessary that switch 10 Gbit connections are available. For the use via WLAN, you should ideally use devices (e.g. repeaters) that support the new WLAN standard Wifi 6. The iPhone 11 Pro, iPhone 12 and the counterparts of the Samsung Galaxy series already support these standards. Depending on the distance and placement of the WLAN router, performance fluctuations are to be expected. For more information, please contact our support team at any time.
What does the maximum performance "up to 1 Gbit" mean?
Within each offer you will always get the maximum speed available at your location. With DSL, the maximum available speed can vary greatly depending on the location - influenced by external factors such as the distance to the DSL distributor at your place of residence, the available DSL technology or the condition of the house wiring. In the case of fiber optics, the specified maximum speed is always available. You can find out which technology or speed is available to you via the availability check.
Which subscription is suitable for me?
If you want to play it safe, Teleboy Speed is our general recommendation. This offer is ideal for any application such as streaming, gaming, surfing, video conferencing, etc. - as long as the speed available at your place of residence is at least 50 Mbit. Teleboy Start is particularly suitable for individuals in smaller apartments - or if the speed available at the place of residence is less than 50 Mbit. Teleboy Unreal, on the other hand, is more suitable for experts and nerds who have the technical know-how to really get the most out of this subscription. Basically, the larger the household (persons, area, etc.), the higher the speed should be.
Are there any additional costs for the internet connection?
No, everything is included in the price mentioned on the website. No additional connection costs from Swisscom are charged. In exceptional cases, or if the line number cannot be determined, an electrician is required to re-transfer the line in the house connection box. However, this would be required with every provider. Teleboy will not cover the costs of around CHF 150. Tip: You can cancel your cable connection and save another CHF 30 per month.
How does switching from my existing provider to Teleboy work?
The best thing to do first is to check when you can cancel your subscription with the existing provider. As a rule, the notice period is 2 to 3 months. As soon as you have cancelled the subscription and know the date when your subscription will be terminated, you can order the subscription online from us. As the start date you enter the end date of your current provider, so that the connection can be taken over as seamlessly as possible.
How long does the activation usually take?
It usually takes 5 to 7 days from order to activation. Depending on whether it is a DSL or fibre-optic connection, it can take up to 14 days in exceptional cases, e.g. if a fibre-optic socket has not yet been installed. In this case the installation by a service partner is free of charge.
Can I adjust the Internet speed at any time?
Yes, you can have us adjust the speed at any time free of charge - both upwards and downwards. In the future, this will also be possible directly in the customer center.
What network does Teleboy use for the Internet?
We use the telephone lines or the copper and fibre optic lines of Swisscom. As a rule, every household has a telephone and/or fibre-optic line. An Internet subscription via the upc cable connection is not possible.
What are the contract conditions?
The minimum contract duration is 12 months. Thereafter, the contract can be terminated at the end of each month with a notice period of 60 days. Early termination of the contract is possible at relatively favourable conditions.
What speed is available at my address?
You can check it at teleboy.ch/internet. If no result is displayed, you are welcome to contact our support - We will check it manually for you. The effective possible speed depends on various factors - e.g. distance to the distributor, age or quality of the house cabling, etc. DSL is generally possible from 20 to 100 Mbit/s, fiber optic from 20 Mbit/s to 1 Gbit/s.